Product · Facebook & Instagram Automation
WhatsApp, Messenger and Instagram — one inbox, one AI, one team
Connect your Facebook Page and Instagram Professional account through official Meta login, and every DM and comment lands in the same inbox your WhatsApp team already uses — answered by AI grounded only in what you tell it, with a person always able to review first.
Official Meta OAuth only · no scraping, no stored passwords · 1-3 star and sensitive topics always held for a person
What goes wrong today
Three inboxes, three logins, one team
A customer messages on Instagram, another on Messenger, another on WhatsApp — and your team switches between three separate apps to answer all of them.
Instagram comments pile up unanswered
A public comment asking about price or availability sits there for days, visible to everyone who scrolls past it, because nobody owns replying to comments specifically.
No record of who said what, on which platform
A lead who first messaged on Instagram and later followed up on WhatsApp looks like two different strangers, because nothing connects the two conversations.
What you can do with it
One inbox for every channel
WhatsApp, Messenger and Instagram DMs in the same conversation list, each with a channel badge, the same assign/label/notes tools your team already knows.
AI replies grounded in your own information
Services, prices, FAQs, hours and location you provide — never invented, never a price or promise the AI made up, in a tone you choose per channel.
Comment automation, kept separate from DMs
Turn on auto-reply for Facebook and Instagram comments independently of direct messages — answer a public "how much?" the moment it's asked.
Leads captured automatically
When a customer volunteers an email or phone number in a DM, it becomes a lead in the same CRM your WhatsApp leads already land in.
Human handoff, always available
Refunds, complaints, legal threats, abuse, safety and payment issues are always escalated to a person — whatever automation mode is switched on.
How it works
- 01
Connect through official Meta login
Your Facebook Page and Instagram Professional account, connected the way Meta actually supports it — no scraping, no browser automation, no stored passwords.
- 02
Tell it about your business
Services, prices, FAQs, hours, location — the only facts the AI is ever allowed to answer from, per channel.
- 03
Choose how automated it is
Draft only, manual approval, or fully automatic for eligible messages — the owner has to explicitly confirm before anything sends without a click.
- 04
Everything lands in one inbox
Your team answers WhatsApp, Messenger and Instagram from the same screen, with the same assign, label, and note tools throughout.
Feature by feature, and what it changes
| Capability | What it changes for the business |
|---|---|
| One inbox, three channels | No more switching apps to answer the same customer on a different platform. |
| Official Meta OAuth only | No scraping, no browser automation, no stored Facebook or Instagram passwords, ever. |
| Separate DM and comment automation | Turn each on independently, per channel, with its own tone and rules. |
| Configurable automation mode | Draft only, manual approval, or fully automatic — never defaults to unattended sending. |
| Automatic lead capture | A volunteered email or phone number becomes a lead in your existing CRM, not a message that scrolls away. |
| Sensitive topics always escalated | Refunds, legal threats, safety and payment issues reach a person, in every automation mode. |
The shape of it
- 3
- channels, one inbox — WhatsApp, Messenger, Instagram
- 0
- stored Facebook or Instagram passwords — OAuth only
- 2
- automation types per channel: DMs and comments, independently switched
- 1-3★
- and sensitive topics always held for a person
Proof
TODO: replace with real client quote — an owner describing what changed once Instagram DMs stopped needing a separate app.
TODO: replace with real client quote — a support lead describing the unified inbox replacing three separate apps.
The quotes below are placeholders until real, attributable client quotes replace them. The logo wall is the delivery team's client history — see the note on it.
Our proud clients
Trusted by 40+ brands in Oman
Built by Fizmoh.cloud — the team that has delivered digital work for these organisations across Oman and the GCC.
