4 September 2026 · v5.2.0
Facebook & Instagram Automation: Unified Inbox, AI Auto-Reply & Comment Automation
- New paid add-on: connect a Facebook Page and an Instagram Professional account through official Meta OAuth — no scraping, no browser automation, no stored passwords, ever.
- Every WhatsApp, Messenger and Instagram Direct Message now lands in the same unified inbox your team already uses, with a channel badge per conversation, the same assign/label/notes tools throughout.
- AI auto-reply grounded only in the business information you provide — never invents a price, policy or promise, configurable tone and length per channel, and never mentions it's AI.
- DM automation and comment automation are switched on independently, per channel — reply to a public Facebook or Instagram comment the moment it's asked, without touching direct-message settings.
- Manual approval, draft-only, or fully automatic modes — fully automatic requires the workspace owner's explicit, separate confirmation, and refunds, legal threats, safety, abuse and payment issues are always escalated to a person regardless of mode.
- Automatic lead capture: a volunteered email or phone number in a DM becomes a lead in the same CRM WhatsApp leads already use.