8 October 2026 · v6.6.0
Botflow Studio Dual-Branch RAG Node, Marketing Drip Sequences Visual Builder, AI Chat Self-Learning Engine & Omnichannel CRM
- Botflow Studio Dual-Branch RAG Knowledge Search Node: Connect your AI Knowledge Base directly inside visual flows with dual execution ports ('Answered' vs 'Fallback'). Set dynamic similarity confidence thresholds (0.0 to 1.0) and map matched answers directly to flow variables.
- Visual Drop-off & Funnel Analytics: Real-time visual metrics overlaid directly on flow nodes, measuring impressions, drop-offs, and throughput rates to identify and optimize friction points in conversation journeys.
- Marketing Drip Sequences Visual Workflow Builder: Chronological multi-step automation builder for WhatsApp, SMS, and Email nurture campaigns. Interactive delay chips (hours/days) and smart exit criteria (stopOnReply, stopOnOrder) ensure timely customer engagement.
- Batch Contact Enrollment into Sequences: Filter and bulk-select contacts directly from the CRM to enroll hundreds of customers into targeted automated drip campaigns in a single click.
- AI Chat Continuous Self-Learning Engine: Background heuristic extractor monitors resolved conversations, detecting high-value business Q&A while filtering small talk and chit-chat.
- Human-in-the-Loop Curation Queue: Review, edit, and approve extracted knowledge candidates before indexing, with an autonomous indexing toggle for high-confidence items (≥ 90%).
- Team Inbox Voice Note AI Audio Transcription: Instant audio transcription for incoming WhatsApp voice messages in Arabic and English, allowing agents to read audio notes effortlessly.
- Real-time Inbound & Outbound Translation: Inline bilingual message translation supporting GCC Arabic dialects and English for seamless multilingual customer support.
- Conversation Snooze & Dynamic CRM Fields: Snooze conversations until a specific time with automatic wake-up upon new customer replies, alongside custom dynamic CRM field modeling.