Product · Multi-Agent Team Inbox
One WhatsApp number, your whole team answering
A shared inbox for WhatsApp Business where every conversation is assigned, handed over and tracked against a 24-hour reply clock — so no customer message sits unseen on someone's personal phone.
Free for 14 days · no credit card · connect your number in about a minute
What goes wrong today
Chats scattered across personal phones
Each agent answers from their own WhatsApp, so nobody sees the full picture — and when that agent leaves, their conversations and customers leave with them.
Nobody knows who replied
Two people answer the same customer, or each assumes the other did and nobody does. There is no record of who said what.
The 24-hour window closes unnoticed
WhatsApp only lets you reply freely for 24 hours after the customer's last message. Miss it and the next message costs a template — or never gets sent.
What you can do with it
Assign and reassign every chat
Route an incoming conversation to the right person or team, reassign it when someone is off, and see at a glance which chats have no owner.
Private notes the customer never sees
Leave context for the next agent — the quote sent, the objection raised, the promise made — inside the conversation, not in a separate document.
A visible 24-hour reply timer
Each open chat shows how long is left in the free-reply window, and warns before it closes so a customer is never left on read by accident.
Clean handover from bot to human
When the bot reaches its limit, the conversation lands in the inbox with the full history attached, assigned to whoever should take it.
A supervisor view of everything open
Managers see every unresolved conversation, how long it has waited and who holds it — without opening ten phones.
How it works
- 01
Connect your official number
Use Meta's embedded signup to connect an existing WhatsApp Business number, or start a new one. It takes about a minute.
- 02
Invite your team and set roles
Add agents, supervisors and admins. Roles decide who can reply, who can reassign and who can send a broadcast.
- 03
Set routing rules
Send sales enquiries to one team, support to another, or round-robin to whoever is free. Anything a rule doesn't catch stays visible as unassigned.
- 04
Reply, note, resolve
Agents work the queue, add notes, and close conversations. The timer warns before the 24-hour window ends; nothing falls through.
Feature by feature, and what it changes
| Capability | What it changes for the business |
|---|---|
| Shared conversation queue | Two agents never reply to the same customer, and no message is left for someone else to notice. |
| Assignment and ownership | Every open chat has one clear owner, so accountability is obvious in the daily stand-up. |
| Internal notes and mentions | Context travels with the conversation instead of living in a spreadsheet nobody updates. |
| 24-hour window timer | The free-reply window is used or the chat is flagged — you stop paying for template messages you could have avoided. |
| Roles and permissions | A new hire can answer customers on day one without being able to message your whole list. |
| Workspace-owned history | When an agent leaves, their conversations, notes and contacts stay with the business. |
The shape of it
- 24h
- reply window tracked on every open chat
- < 1 minestimate
- typical bot-to-human handover
- 100%
- of conversations owned by the workspace, not a device
- 6
- built-in roles from agent to admin
Proof
TODO: replace with real client quote — a support lead describing what changed when chats moved off personal phones into one assigned queue.
TODO: replace with real client quote — an owner describing keeping the customer relationship after a key agent resigned.
The quotes below are placeholders until real, attributable client quotes replace them. The logo wall is the delivery team's client history — see the note on it.
Our proud clients
Trusted by 40+ brands in Oman
Built by Fizmoh.cloud — the team that has delivered digital work for these organisations across Oman and the GCC.
