Priority support
Discuss your business support requirements with the platform team.
Overview & Details
Explain your requirements
Tell us your operating hours, channels, team size and the business impact of an interruption. The team can review which support arrangement fits.
Escalate an active issue
Include your existing ticket reference and explain the impact in the support chat. Reuse the existing conversation where possible so the investigation stays together.
Confirm coverage
Response targets, availability and escalation arrangements depend on your agreement. Contact the team to confirm coverage; this page does not promise a response time.
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