Industry · Cafes & Specialty Coffee
Let regulars order their usual before they reach the counter
Pre-paid takeaway orders on WhatsApp, a loyalty stamp that lives in the chat, and a morning offer that gets read — built for the speed a coffee bar runs at.
One-tap reorder · digital loyalty · same-day offers your regulars actually see
What goes wrong today
The 8am queue costs you sales
People on a commute see the line, do the maths on being late, and keep walking.
Loyalty cards are left at home
The paper card only works if the customer is carrying it, and the reward is only claimed if they remember they earned it.
A slow afternoon needs a nudge you can't send fast
By the time a newsletter goes out, the quiet hour is over. Email is the wrong speed for this problem.
What you can do with it
"The usual" in one tap
The bot recognises a returning customer and offers their last order as a one-tap reorder, paid on the spot.
Scheduled pickup
"Ready at 8:15" — the order is made to a time, so the coffee is waiting and the customer never joins the queue.
Loyalty that can't be forgotten
A stamp is added per order automatically and the free drink is applied the moment it's earned — nothing to carry, nothing to lose.
A same-hour flash offer
Send "buy-one-get-one until 4pm" to opted-in regulars and watch a dead afternoon pick up within minutes.
Catering and bulk orders
An office coffee run or an event order is a single guided conversation, quoted and paid without a phone call.
How it works
- 01
A regular messages your number
From a sticker on the cup, a QR by the till, or a saved contact — the chat opens with their history known.
- 02
They confirm the usual and pay
One tap to reorder, or a quick change, then a card payment in OMR — done before they've parked.
- 03
The barista sees it with a pickup time
Orders queue on one screen in time order, so the bar works ahead instead of reacting to a counter line.
- 04
Loyalty updates itself
The stamp count goes up, the reward triggers automatically, and the customer gets a message when the next drink is free.
Feature by feature, and what it changes
| Capability | What it changes for the business |
|---|---|
| Saved "usual" order | A five-second reorder keeps your busiest customers your easiest ones. |
| Timed pickup | The coffee is ready when they arrive, so the queue is never the reason they skipped you. |
| Loyalty in the chat | Nothing to print, carry or lose — and the reward is claimed every time because it applies itself. |
| Same-day broadcast | Fill a quiet 3pm today, not in the next newsletter cycle. |
| Prepaid orders | The morning rush moves because money and choice are already settled. |
| Guided catering quotes | Bigger orders are captured and priced without pulling a barista to the phone. |
The shape of it
- 1 tap
- to reorder the usual
- ~90%+estimate
- WhatsApp open rate vs email, for a same-day offer
- OMR
- prepaid in the chat
- 0
- plastic loyalty cards to print
Proof
TODO: replace with real client quote — a cafe owner describing the morning rush after regulars started pre-ordering the usual.
TODO: replace with real client quote — a manager describing what a same-hour WhatsApp offer did to a slow weekday afternoon.
The quotes below are placeholders until real, attributable client quotes replace them. The logo wall is the delivery team's client history — see the note on it.
Our proud clients
Trusted by 40+ brands in Oman
Built by Fizmoh.cloud — the team that has delivered digital work for these organisations across Oman and the GCC.
