Industry · Supermarkets & Marts
Let customers send a shopping list and pick up a packed order
Quick order lists, saved baskets that reorder in one tap, and recurring weekly orders — so a neighbourhood mart runs a delivery and pickup operation from WhatsApp, not a call centre.
Text or voice-note lists · one-tap weekly reorder · card or pay-on-delivery
What goes wrong today
Phone orders taken by hand, item by item
A staff member writes down a whole grocery list over a crackling line, then reads it back to check. It does not scale past a few orders an hour.
Regulars re-dictate the same list weekly
The same household orders the same forty items every week and has to say them all again every time.
No record of what a household buys
Without purchase history, every order starts from zero and there is no way to prompt a reorder or suggest a staple.
What you can do with it
Send a list, get a packed order
The customer types or sends a voice note; staff see it on a packing screen, pack it, and confirm a pickup or delivery time.
A saved basket, reordered in one tap
The weekly shop becomes a single confirmation, with room to add or drop a few items before it's sent.
A standing weekly order
A recurring order is packed on a schedule, so the household's essentials arrive without anyone placing an order at all.
Substitutions approved in the chat
When something is out of stock, the packer proposes a swap and the customer approves it before the order goes out — fewer refunds, fewer complaints.
An offer on a staple to opted-in customers
Promote rice, oil or milk to households who buy them, and the basket comes back bigger.
How it works
- 01
The customer sends a list or picks a basket
Typed, or a voice note in Arabic or English, or a one-tap reorder of a saved basket.
- 02
The order lands on the packing screen
Staff work through it as a checklist, marking items packed and flagging anything out of stock.
- 03
Out-of-stock items are confirmed in the chat
The customer approves a substitution or removes the item, so the final order matches what they actually want.
- 04
They pay and pick a slot
Card in OMR or cash on delivery, and a pickup or delivery time from what's available.
Feature by feature, and what it changes
| Capability | What it changes for the business |
|---|---|
| List-based ordering | A whole shop is one message, not a fifteen-minute phone call read back twice. |
| Saved baskets | The weekly shop is one tap, which keeps regular customers regular. |
| Recurring orders | Predictable weekly volume you can pack ahead of the rush. |
| In-chat substitutions | Fewer refunds and complaints because the customer approved every swap. |
| Slot booking | The delivery run is planned against real capacity instead of improvised. |
| Voice-note and Arabic support | Customers order the way they already talk, which widens who will use it. |
The shape of it
- 1 tap
- to reorder a saved weekly basket
- Voice or text
- shopping lists accepted
- OMR
- card or pay-on-delivery
- Recurring
- standing orders on a schedule
Proof
TODO: replace with real client quote — a mart owner describing how many more orders per hour staff could handle after lists replaced phone calls.
TODO: replace with real client quote — an operations lead describing what in-chat substitution approval did to refund and complaint volume.
The quotes below are placeholders until real, attributable client quotes replace them. The logo wall is the delivery team's client history — see the note on it.
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