What goes wrong today
SMS costs rise while open rates fall
One-time codes and statements sent by SMS are expensive and increasingly ignored.
Consent is undocumented
Marketing goes out with no record of who opted in, when, or through what — which is the first thing a regulator asks for.
Service enquiries tie up the call centre
Balance, branch hours, claim status and document checklists are asked constantly and answered manually.
How it works
- 01
Notify
Authentication and utility templates deliver codes, reminders and statements on a channel customers actually read.
- 02
Record
Every opt-in and opt-out is logged with its source and timestamp, and honoured automatically thereafter.
- 03
Deflect
A bot answers routine service questions and hands anything sensitive to a named agent.
- 04
Audit
Who sent what, to whom, and who approved it — retained and searchable.
What you get
- Authentication and utility templates
- Consent logging with opt-out handling
- Multi-agent inbox with internal notes
- Audit log of staff actions
- Role-based access control
Questions
Can we send one-time passcodes?
Yes, through Meta-approved authentication templates. Approval is required per template before any are sent.
How is consent handled?
Opt-in is recorded with its source and timestamp, opt-out is honoured automatically, and both are retained as a consent log.
Is customer data kept in the region?
That depends on your deployment. Ask us about data residency before you sign — we would rather answer it precisely than generally.